Legal
Summary
All sales are final. GWL products and access passes deliver digital content and tools at the moment of purchase, so there are no refunds for change of mind, outputs, scores, recommendations or business results. If you were charged in error, or paid and did not receive what you bought, we make it right.
GWL products and access passes provide immediate access to digital content, tools, and platform features. Because access is granted at the moment of purchase, all sales are final. We do not offer refunds for change of mind or for dissatisfaction with outputs, scores, or recommendations.
The Lab provides structured analysis tools, not guaranteed business outcomes. Refund requests based on business results, decision recommendations, or opportunity scores will not be honored. See our Disclaimer for a full explanation of what the Service does and does not provide.
We will refund you, or fix the problem where fixing it is possible and you prefer that, if:
Email hello@genherationalwealthlab.com from the address you bought with, with a short description of the problem. We reply within 2 business days.
HER Lab Passes (30, 60 and 90 days) begin at the moment of purchase and end on their end date. They are a single payment: they do not renew and you are not billed again. Unused days are not refunded. There are no subscriptions.
Please contact us before your bank or card issuer. Every case listed above is resolved faster that way.
If a chargeback or payment dispute is filed for a purchase you made, access to the products involved is suspended while the dispute is open, and may be ended permanently. If your card was used without your permission, tell us and we will help.
This policy may be updated from time to time. The effective date above reflects the most current version. Changes apply to purchases made after the updated effective date.