Legal
Summary
All sales are final. GWL products and subscriptions provide instant access to digital content. Because access is delivered at purchase, no refunds are issued. Subscriptions may be canceled at any time; access continues through the end of the paid period and does not renew.
GWL products and services provide instant access to digital content, tools, and platform features. Because access is granted immediately upon purchase, the value of the product is delivered at the time of purchase. All sales are final. No refunds are issued under any circumstances, including dissatisfaction with outputs, scores, or recommendations.
The Lab provides structured analysis tools, not guaranteed business outcomes. Refund requests based on business results, decision recommendations, or opportunity scores will not be honored. See our Disclaimer for a full explanation of what the Service does and does not provide.
Initiating a chargeback or payment dispute with your bank or card issuer will result in immediate, permanent termination of your GWL account and access to all associated products and services, without exception. Your account may not be reinstated after a chargeback is filed.
If you believe there has been a billing error, contact us using the information on our website before contacting your bank. We respond to confirmed billing errors promptly and correct them directly.
Subscriptions may be canceled at any time from your account settings. Canceling a subscription stops future billing immediately. Your access to GWL continues through the end of your current billing period. No partial-period refunds are issued. After the billing period ends, your subscription does not renew and access is discontinued.
If you were charged in error due to a technical or administrative billing failure on our end, contact us using the information on our website with your account email address and a description of the issue. We will review and correct confirmed billing errors. This provision covers technical errors only and does not constitute a general refund policy.
This policy may be updated from time to time. The effective date above reflects the most current version. Changes apply to purchases made after the updated effective date.